...Let your voice be heard
A PBX (Private Branch Exchange) is a small telephone switch owned by a company or organization. A PBX is used to reduce the total number of telephone lines they need to lease from the telephone company. Without a PBX, a company will need to lease one telephone line for every employee with a telephone.
In a PBX system, every telephone is wired to the PBX. When an employee dials the outside access code (usually 9), the PBX connects the employee to an outside line.

Remote Desk

Respond faster. Collaborate better. Stay in touch anywhere. flxPBX Remote Desk keep you connected to your business no matter where you are. Any phone anywhere can be added as an extension of your system. Phones in other offices, other cities, even in other countries get seamlessly integrated into your main flxPBX.
flxPBX Remote Desks are more than simple call forwarding. You can transfer and screen calls from your remote desks. It's like having your phone system with you anywhere you need it.

Mobile workers and teleworkers

Remote extensions are ideal for mobile and teleworkers. Customers, partners and suppliers can reach them by dialing the main office number, whether they're teleworking, on the road or in the office. Callers dial 3-digit remote extensions directly when the auto attendant answers, or can be transferred to a remote extension from any other extension in the system.

Sophisticated call routing

Just like local extensions, you can add remote extensions to call cascades for sophisticated call routing options. With the Follow Me feature, you can have your calls ring first at your desk, then your cell phone, then your home phone. For your callers, the experience is seamless; you can take their call on the golf course without them knowing you're out of the office.

flxPBX includes all the normal features of a PBX plus much more as you can see below. With flxPBX there are no feature packages to choose from. You always get all the features tailored for your needs.

flxPBX Features:
  • Extensions:
    • With flxPBX, you can create as many extensions as you need, without worrying about running out of extensions.
    • Create extensions as you need using IP Phones, Softphones with handsets or analog phones hooked up to Analog Telephone Adapters (ATA).
    • Create general purpose virtual extensions for remote employees plus general mailboxes.
  • Call Control:
    • Hold: Put calls on hold using your phone. Music on hold plays while the caller is holding
    • Assisted Transfer: Before completing the call transfer, you can check with the person you are transfering to announce the caller.
    • Blind Transfer: The most basic type of call transfer.
    • Call Parking: To park a call, just transfer the call to the parking lot extension, flxPBX will read back the parking spot number where the call is parked. To retrieve the call, simply dial the parking spot from any handset.
    • Do Not Disturb: Need a little peace and quiet? Stop your phone from ringing by pressing the Do Not Disturb button.
    • Directed Pickup: pick up a phone call that is ringing on someone else's desk.
    • Monitor, Whisper, Barge: Great for training new employees! you can see who your employees are talking with and monitor, whisper, or barge in on their call.
  • Call Queues / ACD:
    • Unlimited Call Queues: Call Queues go by many names, ACD groups, hunt groups, ring groups, and more. flxPBX supports unlimited call queue extensions for routing calls to groups of extensions or departments.
    • Queue Caller Timeout: When callers have been waiting in the queue for too long, you can route them to any extension you wish.
    • Custom Music on Hold per Queue: flxPBX supports unlimited queue extensions, and its easy to select different music and messaging on hold for each of your call queues.
    • Ring All: When a call comes in to this type of queue, all member phones ring at once and whichever member answers first receives the call.
    • Round Robin: Round Robin queues ring one queue member at a time, distributing calls based on the specified order.
    • Fewest Calls: When a call comes in to this type of queue, flxPBX routes the call to the member that has taken the fewest number of calls in the queue first.
    • Random: Random can route queue calls to random queue members when calls come into the queue.
  • Conferencing:
    • Conference bridges were once thought to be unaffordable for many companies, but flxPBX comes pre-configured with conference bridges! A flxPBX conference bridge supports an unlimited number of internal participants and as many external participants as you have phone lines.
  • Voicemail:
    • Press a single button on your phone.
    • Dial in remotely from any outside phone.
    • Receive attached .wav files in your email.
    • No Email server or any external configuration required.
  • Auto-Attendant:
    • Auto-Attendant lets callers "Press 1 for ..." or "Press 2 for ..." The Auto-Attendant feature is easy to use and powerful. With simple clicks of the mouse you can manage call flow, build scheduled responses, forward calls off-site, and more
  • Music On Hold (MOH):
    • Use MOH creatively to highlight promotions to new customers, up sell current customers, or assuage angry customers calling your support team
  • Call Recording:
    • Automatically record calls coming in, going out, or even internally, based on the settings you define. Get as specific as you want (record certain dates, individuals, queues, and more), or just record all the calls in the system
  • Name Directory:
    • A professional "spell-by-name" directory where callers are simply prompted to "spell the first three letters of the party's first or last name." They are then automatically connected to the requested extension.
  • Follow Me:
    • Allow callers to find you wherever you are: on your cell phone, at home, or at a branch office. Make Follow Me work for you with various features such as: a scheduler and simultaneous ringing.